Welcome to VelourDoll. By accessing our website, browsing our products, or placing an order, you agree to the following Terms of Service. Please read these terms carefully before using our website.
1. Age Requirement
VelourDoll sells adult-oriented products intended only for adults.
By using this website or placing an order, you confirm that you are at least 18 years old, or the legal age required to purchase adult products in your location, whichever is higher.
You also confirm that it is legal for you to view, purchase, receive, and possess our products in your country, state, province, or region.
VelourDoll reserves the right to cancel any order if we believe the purchaser does not meet the legal age requirement or if the order may violate applicable laws.
2. Legal Compliance
It is the customer’s responsibility to understand and comply with all laws, regulations, customs rules, import restrictions, and local requirements that apply to adult products in their destination country or region.
VelourDoll is not responsible for orders that are delayed, rejected, seized, returned, or destroyed because of local laws, customs restrictions, incorrect address information, or import limitations.
If your location does not support delivery or adult-product import, we may cancel your order before shipment.
3. Product Information
We make every effort to display product information, specifications, materials, images, colors, measurements, features, and availability as accurately as possible.
However, slight differences may occur due to manufacturing updates, lighting, photography, screen display settings, handmade finishing, or supplier adjustments.
Product measurements such as height, weight, bust, waist, hip, and internal depth are approximate supplier-provided specifications and may have small variations.
VelourDoll reserves the right to correct product information, pricing, descriptions, images, or availability at any time without prior notice.
4. Product Availability
Product availability may change based on warehouse inventory, supplier stock, logistics conditions, and regional shipping restrictions.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative product, wait for restock, or issue a refund.
5. Pricing and Payment
All prices are listed in the currency displayed at checkout.
Prices do not include any extra remote-area, island-area, customs, tax, duty, or carrier-related fees unless clearly stated.
VelourDoll reserves the right to update prices, promotions, discounts, shipping fees, and product availability at any time.
We reserve the right to refuse, cancel, or limit any order if we believe there is a pricing error, payment issue, fraud risk, inventory problem, or violation of these Terms.
6. Order Confirmation
After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of your order.
Your order is accepted only after payment is approved, order information is verified, and the product is prepared for shipment.
We may contact you if we need additional information to process your order.
7. Order Cancellation
You may request to cancel your order within 48 hours of placing it, as long as the order has not already been processed, packed, shipped, or handed to the carrier.
Once an order has shipped, cancellation is not guaranteed.
If a package is already in transit and you request interception, cancellation, or return, you are responsible for any carrier interception fee, operation fee, original shipping cost, return shipping cost, and related logistics charges.
Approved refunds will be returned to the original payment method. Processing time may vary depending on your payment provider.
8. Shipping
VelourDoll ships only to supported countries and regions shown on our website or checkout page.
Some islands, remote areas, or hard-to-deliver addresses may require additional shipping fees. If your address is classified as remote or island-based by the warehouse or carrier, you may be required to pay the actual additional shipping cost before shipment.
If you do not agree to the additional required shipping fee, we may cancel and refund your order before shipment.
Delivery times are estimates only. VelourDoll is not responsible for delays caused by carriers, customs, holidays, weather, incorrect address information, failed delivery attempts, remote-area delivery limitations, or events outside our control.
Please refer to our Shipping Policy for full details.
9. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If the address is incorrect, incomplete, undeliverable, or changed after shipment, the customer is responsible for all related costs, including address-change fees, interception fees, return shipping, reshipping, and carrier handling fees.
Address changes after shipment are not guaranteed, even if a carrier operation fee is paid.
10. Failed Delivery, Refused Packages, and Unclaimed Orders
If a package is refused, unclaimed, returned due to failed delivery, or undeliverable because of customer error, the customer is responsible for all related shipping and handling costs.
This may include original shipping, return shipping, reshipping, warehouse handling fees, and carrier operation fees.
Refunds, if applicable, will only be reviewed after the product is returned to the warehouse and inspected.
If the product is opened, used, damaged, incomplete, or no longer suitable for resale, no refund will be issued.
11. Lost, Stolen, or Delivered Packages
If tracking shows that a package is delivered, VelourDoll may provide available proof of delivery from the carrier.
If signature service was not purchased, compensation is not guaranteed for packages marked as delivered.
If a package is lost or tracking shows an abnormal status, we may assist with a carrier or warehouse claim. The customer must provide required proof, including full English order screenshots showing the shipping address, tracking number, order value, and order details.
If the required proof is not provided, we may be unable to process the claim.
12. Returns and Refunds
Due to the personal and intimate nature of our products, VelourDoll does not accept no-reason returns or exchanges.
Products are not eligible for return simply because the customer changed their mind, ordered the wrong item, disliked the product after delivery, or no longer wants the product.
Quality issues must be reported within 7 days of delivery.
Customers must provide clear photos or videos, order information, outer box photos, shipping label photos, and product issue details.
If the issue is confirmed, VelourDoll may offer a replacement part, replacement product, partial compensation, or refund depending on the situation.
Please refer to our Refund & Return Policy for full details.
13. Full Silicone Product Policy
Full silicone products are not eligible for return or exchange.
If a full silicone product has a confirmed quality issue, VelourDoll may offer replacement, replacement parts, repair support, partial compensation, or another after-sales solution.
A full refund is only considered when the issue is severe, verified, and cannot reasonably be resolved by replacement or compensation.
14. Product Use and Care
Customers are responsible for using and maintaining products properly.
Damage caused by misuse, forced positioning, improper cleaning, improper storage, sharp objects, excessive force, hard bending of the skeleton, modification, or failure to follow instructions is not covered as a quality issue.
Most overseas warehouse dolls use standard skeletons unless otherwise stated. The skeleton should not be forced beyond natural human-like movement.
Makeup, painted details, surface coloring, and certain soft-material finishes may fade, rub off, or wear over time. This is considered normal wear and not a quality defect.
15. Unauthorized Returns
Do not return any product without contacting us first.
Unauthorized returns may not be accepted, identified, processed, refunded, or compensated.
European warehouse addresses do not accept customer returns. If a package is returned without authorization, the warehouse may be unable to identify the item, and no refund or compensation will be guaranteed.
The customer is responsible for all costs related to unauthorized returns.
16. Personal and Intimate Product Disclaimer
Our products are personal-use adult products.
For hygiene, safety, and resale reasons, opened, used, handled, or intimate-use products cannot be returned unless there is a verified quality issue reported within the required time period.
VelourDoll does not provide medical, health, relationship, or sexual advice. Product information on our website is for general informational and shopping purposes only.
17. Prohibited Use
You agree not to use our website or products for any illegal, harmful, abusive, fraudulent, exploitative, or unauthorized purpose.
You may not use our website to:
- Violate any law or regulation
- Purchase products if you are underage
- Provide false or misleading order information
- Commit payment fraud or chargeback abuse
- Interfere with website security or operation
- Copy, scrape, reproduce, or misuse website content without permission
- Resell products in violation of applicable laws or platform rules
We reserve the right to refuse service, cancel orders, or restrict access if we believe these Terms have been violated.
18. Intellectual Property
All website content, including text, product descriptions, images, graphics, logos, branding, layout, and design elements, belongs to VelourDoll or its content suppliers unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or use our content without written permission.
19. Third-Party Services
Our website may use third-party services such as payment processors, shipping carriers, analytics tools, apps, or platform services.
We are not responsible for third-party websites, services, delays, errors, policies, or technical issues outside our control.
Your use of third-party services may also be subject to their own terms and privacy policies.
20. Limitation of Liability
To the fullest extent permitted by law, VelourDoll is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, delivery delays, customs issues, product misuse, or inability to use our website or products.
Our maximum liability for any claim related to an order will not exceed the amount paid by the customer for that specific order.
21. Force Majeure
VelourDoll is not responsible for delays, failures, or losses caused by events outside our reasonable control, including but not limited to natural disasters, severe weather, pandemics, customs delays, carrier disruptions, labor strikes, war, government actions, warehouse issues, supplier delays, or technical failures.
22. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, prices, promotions, shipping charges, availability, or delivery estimates.
We reserve the right to correct any errors, update information, cancel orders, or change availability at any time without prior notice.
23. Privacy
Your use of our website is also subject to our Privacy Policy.
By using our website, you agree that we may collect and use your information as described in our Privacy Policy.
24. Changes to These Terms
VelourDoll reserves the right to update, change, or replace these Terms of Service at any time.
The latest version will be posted on this page with the effective date. Continued use of our website after changes are posted means you accept the updated Terms.
25. Contact Information
For questions about these Terms of Service, please contact us at: